Outcomes based regulation
Since 31 July 2023 all FCA authorised firms providing products or services have had to comply with the Consumer Duty where they can materially influence ‘retail customer’ outcomes. The Consumer Duty is based on four key elements which drive good outcomes, these are:
- products and services – which should be designed to meet customer needs
- price and value – which should enable consumers to receive fair value
- consumer understanding – which should enable consumers to make informed decisions
- consumer support – which should meet customer needs throughout and enable them to pursue their financial objectives.
The Consumer Duty did not impose any compliance or other obligations on trustees of occupational pension schemes. However, the FCA has been clear that for FCA regulated firms they expect:
- products or services provided to trustees of occupational pension schemes to be in scope
- members of those schemes to be treated as ‘retail customers’
- activities that can have a material influence on member outcomes for example, member communications, to be in scope
In September, in response to a request from the Chancellor to assess the impact of Consumer Duty in relation to wholesale activity, the FCA set out a four-point action plan, which included that, in the first half of 2026, it would: “… Consult on changes to rules on the application and requirements of the Duty, including through distribution chains…to make it clearer for firms where the Duty applies and … when it doesn’t. …” Following consultation in 2026, the new requirements are likely to come into effect in 2027.
Improving the Quality of Fund Disclosures
In a review published in November 2023, the FCA found evidence of some good practice in the design and delivery of ESG and sustainable investments, but in some instances they found the disclosure principle had not been fully embedded. This meant, for example, that:
- key ESG and sustainability information was not often presented in a coherent and accessible fashion, making it harder for investors to understand key features
- sometimes further ESG and sustainability-related information was included in supplementary reports which weren’t always clearly identified
- some disclosures lacked key ESG and sustainability related information that members would find helpful
On 28 November 2023, the FCA set out their final rules and guidance to help consumers navigate the market for sustainable investment products. Trustees of occupational schemes were not directly impacted by the new requirements, but some investment funds used by their schemes may have been impacted.
Managing Occupational Scheme Fund Disclosures
For trustees of pension schemes getting the balance right in the level of disclosure in member communications has often been a practical challenge, for example:
- Fund names can sometimes be simplified in booklets or on scheme provider platforms to avoid complexity for members or to simplify future fund substitution. For example, a Low Carbon fund category could include a range of funds that are Paris Aligned, Transition Pathway aligned or that include specific exclusions, such as, fossil fuels.
- Some providers may sometimes only provide limited information, like Fund Factsheets, on the scheme platform landing page, with more detailed information, for example, on ESG features, provided through some obscure links or embedded in lengthy terms and conditions.
Trustees should be aware that simplifications, though well intentioned, can sometimes give rise to challenges from members and potential claims around greenwashing unless the disclosures are clear. For example,
- a Low Carbon fund does not necessarily mean a low carbon ‘now’ fund
- headline fund decarbonisation targets can often only be based on Scope 1 and Scope 2 emissions, when the majority of the fund’s carbon footprint may be based on Scope 3 emissions
- material stock positions in individual high emitter stocks may be included in some low carbon funds
We would recommend that trustees ask their service providers to confirm:
- how the Consumer Duty applies (if at all) to the products or services they supply to the scheme
- whether and how the FCA labelling and disclosure requirements apply to any of the investment funds they provide to the scheme and; where relevant
- whether any member communications provided (platform based or otherwise) are compliant with the Consumer Duty
- how they monitor outcomes and ensure compliance on an ongoing basis
Where trustees have tailored the materials available to members, they should be fair, clear and not misleading and support and enable members to make informed decisions.