Pensions dashboards: Connection is just the start – prepare, learn, embed.
The majority of master trusts are now connected, but it’s important to remember that connection is the first milestone in the dashboards journey. Post-connection, you need to stay focused on data. Dashboards will only work for members if the data returned to them provides recent and accurate information about the value of their pensions.
Now is the time to improve and enhance your data quality, not just to satisfy dashboards requirements, but as part of a wider journey of digital and data-driven transformation. High-quality, well-governed data underpins accurate administration, effective automation, cyber resilience and ultimately trust in the pensions system. Managing data quality is not a one-off activity.
Ahead of connection and in advance of the public launch of dashboards, we’re doing all we can to support schemes to address the risks of poor-quality data. Read on to understand how our engagement with industry has shaped our guidance, and to access the resources you need to be dashboards-ready.
Market oversight report: Findings and what they mean for you
We recently published our pensions dashboards market oversight report, put together from the deep dive research we completed last summer, looking into the data practices of the UK’s largest schemes. Thank you to all schemes that assisted with this.
The insights we gained have given us a strong picture of the current landscape. Here’s what we learned:
- The majority of large schemes are already connected to dashboards – with 85% of schemes now connected - and schemes’ efforts continue on data preparations.
- Personal data work is ongoing. Many schemes are still improving the quality of the data used to identify dashboard users, putting in place processes to resolve ‘possible’ matches, and processes to review and refine their matching criteria.
- Value data preparations are less advanced in comparison to personal data, with significant work still required to ensure information sent to members is accurate, up to date and dashboards-ready.
- Data quality controls exist but must mature, with schemes needing to embed data improvement, monitoring and assurance into business-as-usual activity rather than treating it as a one-off exercise. High-quality data underpins good member outcomes, not just dashboard compliance. It is fundamental to running a scheme well. Read our scheme member data guidance for updated examples of actions that can be taken to assess, review and continually improve data quality.
Read the full market oversight report for more information:
New and updated resources
The findings from the report have directly informed the updates to our Pensions dashboards guidance. We recommend reading the report and guidance alongside each other. The updated guidance reflects current industry experience, MaPS digital architecture progress, and clarification on frequently asked questions.
With industry now falling into two distinct areas of pre and post connection, we've updated our checklist resource. Schemes now have the option to download a pre or post connection checklist, based on where they are in the journey. Don't worry if you have been using our original checklist, the actions are still relevant.
Three things every master trust should be doing now
Alongside the new resources, we recently ran an industry-facing campaign to bring everything together and highlight three areas where action now will have the biggest impact:
- Value data readiness
Being dashboards ready is about more than successfully matching members to their pensions. Schemes also need to be able to return accurate, reliable and up-to-date value data to members. Getting this right early will help prevent a spike in member queries and support members in making more informed retirement decisions. - Post connection duties
Connection marks the beginning, not the end, of dashboards responsibilities. Trustees and administrators will need to maintain momentum and embed dashboards activity into business-as-usual processes. The newly updated checklist resource helps schemes plan ahead and support informed conversations at every stage. - Test and learn
Once connected, schemes have a valuable opportunity to test processes with real users while user volumes are low. Using this period to identify and resolve issues early will help ensure smoother operations once the dashboard is launched to the public.
Regulatory initiative
In April, we launched a regulatory initiative (RI) which targets the value data preparations of medium and small DB and hybrid schemes.
The new RI will assess how these schemes are preparing to meet their dashboards duties, with a particular focus on the readiness and accuracy of value data. Insights from this work will help inform discussions on the timing of the launch of the MoneyHelper dashboard.
Join us tomorrow for our final webinar before the deadline
Our last webinar before the October connection deadline takes place tomorrow, Wednesday 8 July at 2:30pm. The webinar features experts from Pensions Administration Standards Association (PASA) and MaPS covering current industry priorities, practical learnings from testing and industry preparations, and a live Q&A. If you can't make it on the day, register anyway to submit a question to the panel and receive the recording.
94% of respondents found the December webinar valuable.