How to reduce avoidable requisitions: all you need to know
You’re working hard to reduce application errors, looking at training, systems and processes. But have you visited Tackling avoidable requisitions – part of our training hub on GOV.UK?
Here we list all 32 requisition points we call ‘avoidable’, along with a raft of resources to help you avoid them. We also tell you:
• what caseworkers are looking for; and
• how to make sure you provide the right information.
Here are some examples:
Many of the requisition points we raise relate to evidence of identity. So, in the Identity section we set out what we check so you can make sure you’ve covered it before you hit send:
• ID evidence lodged is incomplete: We send a requisition if you have not stated the conveyancer’s address and reference in full in the identity panels of the form you’re using.
If you’ve ever replied to a requisition with the name of a missing party, but found that wasn’t enough to progress the application, here’s why:
• Transfer – date or name omitted: If a name is missing from the transfer we need to know why and we send a requisition. If the transfer is undated or does not contain all the relevant names, we send a requisition for an amended transfer. The insertions or amendments must be initialled by all the parties to the transfer or a conveyancer authorised to do so on their behalf.
And when it comes to ownership:
• No or conflicting information as to how the property is to be held: If you have not completed the relevant panel or it’s not clear whether the proprietors are to be joint tenants or tenants in common – for example if you’ve checked both boxes, or simply written ‘see the Trust document’ – we send a requisition.
When you see it in black and white it’s very clear, but we do understand it’s not always obvious why we’re asking for more information. These insights should help.
Along with them, you’ll find tips, videos, webinars, guidance pages, checklists, flowcharts and blogs to help you get applications right first time. So why not take a look at Tackling avoidable requisitions, bookmark it for future reference, build those insights into your training plans and maybe even cut and paste reminders?
Joe, Martin and Tom
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